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Frequently Asked Questions

You can track the progress using our Track n Trace resource. You will need your ticket number, job number or consignment note number.

Freight that is registered in our parcel network is normally delivered in the next half-day.

If your package is picked up in the morning, it should be delivered that afternoon. If it is picked up in the afternoon, it should be delivered the next morning.

You can track your package’s progress using our Track n Trace resource.

The half-day parcel delivery service sees morning pickups between 8am and 12noon. Afternoon pickups take place between 1pm and 5pm.

Book online or call us on 8416 8000.

You can order tickets by filling out this form, emailing customerservice@apdparcel.com.au or calling 08 8416 8000.

An incorrect ticket will be corrected at our depot for you. You will receive the correct delivery charge and a handling fee on your account.

A missing ticket will be noticed by your APD driver when they collect your freight. They will draw your attention to this and ask for the correct ticket to ensure your freight is delivered correctly for you.

Opening an account is easy; simply enter your details in the credit application form or download the form and return it to us at customerservice@apdparcel.com.au

Freight travelling with APD is protected under the APD Warranty, which covers against loss or damage. There are some limitations to the Warranty. To check if you are covered, please see our Warranty Terms & Conditions.

If no-one will be at the delivery address, we need your permission to leave the package. This will need to be arranged BEFORE the delivery is collected.

If you use a ‘Collect Freight Ticket’ and the receiver doesn’t pay, the charge will be applied to your account.